Refund policy
We have a 14-day return policy, which means you have 14 calendar days after receiving your item to request a return.
Return eligibility
To be eligible for a return, your item must be returned in the same condition that you received it. Items must be unworn or unused, with tags attached and in their original packaging. You’ll also need your receipt or other proof of purchase.
How to start a return
To request a return, contact us at Shahrozesaleem111@gmail.com.
Please do not send items back before your return has been approved.
Approved returns must be sent to the return address provided in our return authorization instructions. Return addresses may vary by product or vendor. Please do not send returns to our business address or to any address shown on the original package unless we specifically instruct you to do so.
Items sent back without first requesting a return may not be accepted.
Return shipping costs
For change-of-mind, sizing, or preference returns, customers are responsible for obtaining and paying for return shipping.
If your item arrives damaged, defective, or incorrect, contact us as soon as possible. After we review the issue, we will provide return instructions and cover the return shipping cost where appropriate.
Original shipping charges are non-refundable unless required otherwise by applicable law.
Damaged, defective, or incorrect items
Please inspect your order when you receive it and contact us promptly if the item is damaged, defective, or incorrect. Include your order number and photos of the issue so we can review it and make it right.
Non-returnable items
The following items cannot be returned:
- Gift cards
- Personalized or custom-made items
- Sale or clearance items
These exclusions do not apply when an item arrives damaged, defective, or incorrect, or where otherwise required by law.
Exchanges
We do not offer direct exchanges. The fastest way to receive a different item is to request a return for the original item and place a separate order for the replacement.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card company may need additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund, contact us at Shahrozesaleem111@gmail.com.
European Union, EEA, and UK customers
If you sell and ship to customers in the European Union, European Economic Area, or United Kingdom, customers may have additional cancellation and return rights under local law. Nothing in this policy limits those legal rights.
Contact
If you have questions about returns or refunds, contact us at:
Monster Merch Co.
Email: Shahrozesaleem111@gmail.com
Phone: +3502172927
Address: 9029 Warm Springs Cir, Stockton, CA 95210, United States